Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are dispatched within 24 hours and should be received within 3-7 Arbeitstage.
You can choose to create an account at checkout.
You can change your shipping address by logging into your account here
Once your order has been shipped you will be able to track your order using your tracking number.
No credit card information or payment information is kept.
GST is included in the price of our products.
We ship world wide, if you don’t see a shipping option to your country on the checkout page. Please contact us and we’ll provide a freight quote.
Your orders will be combined in one package unless stated otherwise.
If you need to swap an item
Returns and Exchanges
If for whatever reason you would like to return your item, we offer a no questions asked return policy within 30 days of purchasing. As long as the product is still in new condition.
This rarely happens, however if you’ve received the wrong item please contact us and we’ll fix this for you as soon as possible.
Please contact us and we’ll sort this out for you as soon as possible.
A return address will be provided once your return request has been accepted.
You can contact us by email here. We reply normally within an hour and are available 7 days a week.
Contact us as soon as possible, if it’s not too late we’ll be able to change the delivery address.
Contact our support team here
You sure can, contact our support team and we’ll organise a pre-order for you.